Privacy policy

Date of last update: 13/05/2024

1. Preamble

VAUCHE (“we” or “us”) takes the privacy of visitors to its website very seriously. www.vauche.com (the “Website”) , and more broadly, the privacy of the persons who transmit their Personal Data to him (term defined below) during a contact with his company («You»).

This confidentiality policy forms an integral part of the General Terms and Conditions of Sale and applies each time you send us your Personal Data as well as to any processing that we may carry out on this Data.

By doing so, you explicitly agree to the use of your Personal Data in accordance with this privacy policy. When you place an order on the Website, place a paper order, create your customer account or take part in a competition; or when you contact our customer service or agree to receive commercial communications from us, and more generally when you browse and/or connect to our Website, or interact with Vauché in any way whatsoever.

We reserve the right to modify our privacy policy at any time, in compliance with the laws in force on the protection of personal data. In the event of modification, you will be informed by all appropriate means.

2. Who is the data controller and what are our commitments ?

The company VAUCHE, whose registered office is located at 17 Boulevard Gambetta, 08200 SEDAN, France – Ardennes, registered with the R.C.S. of Sedan under number 685 880 205 (INTRACOM VAT number: FR94685880205), is responsible for processing your Personal Data (“Vauché” or “We”).

We undertake to process your Personal Data securely and in compliance with the regulations applicable in France and in the European Union in the field of personal data protection (“Applicable Regulations”), including in particular :

• the French Data Protection Act no. 78-17 of 6 January 1978, as amended, and any updates thereto;
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of Personal Data (the “GDPR”) and any subsequent texts including its implementing texts;
• texts adopted within the European Union and local laws applicable to Personal Data, where applicable;
• texts and decisions issued by supervisory authorities, in particular the Commission nationale de l’informatique et des libertés (CNIL).

In order to guarantee compliance with the Applicable Regulations and the provisions of this privacy policy, we have appointed a Data Protection Officer who can be contacted for any questions you may have, by sending your request by email to the following address: contact@vauche.fr

3. What personal data do we collect ?

The term “Personal Data” refers to any information about you that makes you directly or indirectly personally identifiable.

We therefore collect :

• your title, surname and first name,
• postal address and telephone number,
• your email address,
• credit card numbers collected at the time of your order and processed by our bank service providers in charge of managing payments,
• username and password,
• date of birth,
• correspondence by email, chat or social networks, and/or telephone exchanges with customer service, as well as any other data enabling the commercial relationship to be monitored,
• cookies and other tracers including the data mentioned in the section WHAT IS OUR COOKIES (TRACKERS) MANAGEMENT POLICY?, IP address and other information that enables you to be identified and that you make available to us at any time ;
• any other information that allows you to be identified and that you make available to us at any time (via social networks, our chat, etc.).

4. When do we collect your personal data ?

We may collect your Personal Data when you :

• visit the Website ;
• log in or create a customer account on the Website ;
• place an order on the Website, at the company’s head office or by telephone ;
• return your order ;
• subscribe to the Newsletter ;
• take part in a competition organised by us or one of our partners ;
• make a complaint, ask a question or send us your comments ;
• communicate your Personal Data to us on the Website or by any other means ;
• interact with us via our official social networks.

We also use cookies and other trackers, for more information, please see WHAT IS OUR COOKIES (TRACKERS) MANAGEMENT POLICY?

5. Why do we collect your personal data ?

On the basis of the contract between us, a legal obligation, our legitimate interest, or after obtaining your consent, we may process your Personal Data for the following purposes :

Purposes of processing	Basis for processing
Fulfilment of orders placed in shop, by telephone or on the Website Customer relations management (telephone, email, chat), account creation, order tracking, product returns and refunds Management of customer complaints or questions relating to products (warranty)	Execution of the contract between a Customer and Vauché
Manage payment transactions and issue an invoice	Execution of the contract between a Customer and Vauché
Fight against fraud	Legitimate interest of Vauché
Management of delivery operations	Execution of the contract between a Customer and Vauché
Management of complaints or questions relating to products or our brand	Legitimate interest of Vauché
Management and improvement of the customer account, in particular by proposing new functionalities or new services	Legitimate interest of Vauché to improve the service
Managing customer satisfaction through customer reviews of products and customer service performance	Legitimate interest of Vauché to improve products and service
Recording of exchanges between customer service and the customer by telephone or chat, for the purpose of improving service	Legitimate interest of Vauché to improve the quality of service
Statistics, analysis, selection and segmentation of customers in order to improve customer knowledge	Legitimate interest of Vauché to know its customers better, in particular in order to adapt its offers to customers
Website development and improvement	Legitimate interest of Vauché to improve the service
Management of requests related to the exercise of your rights	Legal obligation
Sending targeted commercial offers concerning existing or new products and services by electronic means (by email, by mobile notifications or on the Website, on social networks, on other websites), by telephone (call & SMS) or in-store.	Customer consent
Website traffic measurement (mobile and desktop)	Legitimate interest
Provision of sharing tools on social networks	Customer consent
Analysis of customer behaviour on the Website or in the shops, and their reactions to marketing campaigns in order to improve and personalise products and services, and to offer them in the form of commercial communication and/or advertising.	Customer consent
Personalisation of the browsing experience on the Website and the advertisements offered, on our behalf or that of our partners, on our Website or third-party media, according to the customer’s affinities.	Customer consent

6. Newsletters

Directly on the Website, when placing your order or in the shop, you can subscribe to the Newsletter and thus choose to be informed, at regular intervals, of the offers proposed on the Website and/or by the shop.

You may unsubscribe at any time by clicking on the link provided for this purpose at the bottom of each newsletter or by sending your request by email to the following address: contact@vauche.fr

7. To whom do we pass on your personal data ?

We may transmit all or part of your Personal Data to the following entities :

1. to the various departments and possibly subsidiaries of the company Vauché, to our distributors, who may use your Personal Data solely to send you information and commercial offers concerning existing or new Vauché products and services, subject to having obtained your consent ;
2. to certain of our service providers who, on our behalf and in accordance with our instructions, process your Personal Data in order to help us provide the following services :
   
   • Fulfilment of your order, including the preparation and delivery of your products,
   • Securely processing your payment,
   • Fighting fraud and recovering any outstanding payments,
   • Sending commercial prospecting emails and mobile notifications,
   • Personalisation of our Website according to your affinities,
   • Management of chat, telephone calls and any recordings thereof
   • Technical maintenance and development of the Website and Vauché information systems,
   • Collection of customer reviews,
   • Analysis of your use of the Website, with a view to improving the quality and efficiency of the Website.

Please note that the entities to which we transmit your Personal Data are bound by a contract of confidentiality as well as compliance with the Applicable Regulations concerning the protection of your Personal Data.

8. Where do we transfer your personal data ?

Your Personal Data is stored in FRANCE where our Website servers and our ERP / CRM are hosted.
It may also be transferred to the European Economic Area (“EEA”, i.e. the 28 Member States of the European Union, as well as Norway, Iceland and Liechtenstein).

Some of the service providers or sub-contractors to whom we transfer your Personal Data, as indicated in the section TO WHOM DO WE TRANSFER YOUR PERSONAL DATA? are established outside the EEA, and sometimes in countries not recognised by the European Commission as benefiting from an adequate level of protection. In such cases, in accordance with the Applicable Regulations, we undertake to :

• enter into a cross-border data flow agreement with these companies, in accordance with the European Commission’s standard contractual clauses, or
• collaborate with companies that have Internal Company Rules (ICR) allowing cross-border transfers.

You can obtain more information on this subject by sending your request by email to the following address: contact@vauche.fr

9. How do we ensure the security of your data ?

We have implemented internal procedures to guarantee the security of your Personal Data when it is used, transferred or stored. We also maintain the procedures in place to ensure compliance with Applicable Regulations.

These security procedures include :

• a commitment on the part of our service providers and sub-contractors, when we use their services, in particular to make the Website and its content available to you, or to fulfil your orders (including orders placed by telephone), to respect their contractual obligations in order to ensure adequate protection of the Personal Data to which they have access ;
• limiting access to your Personal Data to employees who are subject to an obligation of confidentiality, and whose access to your Personal Data is necessary to provide you with products and services and/or justified in the context of their duties ;
• the implementation of precautionary measures to protect your Personal Data against destruction, loss or alteration, and to prevent unauthorised access to your Personal Data ;
• the storage of your Personal Data on servers offering all security guarantees. In accordance with Applicable Regulations, data is stored for the periods mentioned in the section HOW LONG IS YOUR PERSONAL DATA RETAINED ?
  The aforementioned Periods do not exceed the period necessary to achieve the purposes set out in the section WHY DO WE COLLECT YOUR PERSONAL DATA ?

10. What are your rights and how can you exercise them ?

10.1 In accordance with the Applicable Regulations, you have the right to exercise the following rights :

• The right of access to your data,
• The right of rectification and the right to erasure of your data (right to be forgotten),
• The right to limit the processing of your data,
• The right to portability of your data,
• The right to object to the processing of your data,
• The right to define directives concerning the fate of your data after your death.

In order to exercise these rights, you may contact us using one of the following means of communication :

• via the following email address : contact@vauche.fr,
• by post, accompanied by a copy of an identity document, for the attention of the Legal Department, at the following address : Vauché, 17 Boulevard Gambetta, 08200 SEDAN, France – Ardennes. You also have the right to lodge a complaint with a competent supervisory authority (CNIL).

10.2 In accordance with Articles L.223-1 et seq. of the French Consumer Code, you may at any time register on the telephone solicitation objection list :

• online at www.bloctel.gouv.fr or by post by writing to : Société Opposetel, Service Bloctel, 6 rue Nicolas Siret 10000 Troyes.

Registration is free and valid for three years.

11. What is our cookie management policy (trackers) ?

When you visit the Website, we may place small pieces of information on your computer known as “cookies”, which will be stored by your browser on your hard drive. These cookies allow us to :

• Ensure the smooth operation of our Website and improve your shopping experience,
• Analyse our traffic and optimise the performance of our website,
• To offer personalised content tailored to your interests,
• To offer targeted advertising on our Website and elsewhere, in particular on social networks, as well as advertising based on your location, and to provide a connection to our Website via social networks or other third party sites.

WHAT COOKIES DO WE USE ?

We use the following cookies :

• Technical cookies relating to the functionality of the Website (mandatory)
  These cookies are essential for the proper functioning of our Website and cannot be set. These cookies enable you to browse the Website, use its functionalities and save your preferences such as the language used, access to your account, products added to the shopping basket, etc. and to secure our Website against possible fraud by means of predictive analyses. In the event of suspected fraud by our systems, depriving you of the possibility of placing an order on the Website, you will be informed immediately and you will then have the possibility of contacting customer services in order to obtain a review of your payment.
• Website analysis cookies
  These cookies, known as performance cookies, enable us to measure the number of visits to the Website (number of visits, pages viewed, sources of traffic, etc.), to analyse your browsing on the Website and your reactions to the products we offer, in order to optimise performance. These collect information about how visitors navigate the Website, to help us improve the ergonomics and functionality of the site. By accepting these cookies, you are helping us to improve our Website.
• Cookies relating to your preferences (Experience and relationship)
  When you browse or shop online, the Website remembers your preferences. This simplifies, facilitates and customises your browsing experience to best meet your preferences and expectations. These cookies enable us to offer you recommendations of products, relevant services, or content on the site, in emails sent to you or in shops in line with your expectations and preferences. They may also be used to test and improve the ergonomics of the site. Without these cookies, your use of the site may be slowed down and the relevance of recommendations limited.
• Geolocation cookies :
  These cookies enable you to benefit from certain functionalities of our services offered on the website. In addition, some of our service providers may use these cookies to send you advertising based on your location (e.g. shop opening days and times).
• Targeting or advertising cookies (Marketing & Social Networks) :
  These cookies are used to display ads that interest you on our site and elsewhere, including on social networks. To do this, we may need to transmit your email address in encrypted format to our social network partners. In addition, these cookies limit the number of times you see an ad and help us to measure the effectiveness of our advertising campaigns. They retrieve certain information in order to better target advertisements according to your centres of interest. If you deactivate these cookies, advertisements (including ours) will continue to be displayed during your browsing, but they will not take your centres of interest into account and will therefore be less relevant.
• Social network cookies :
  These cookies are used to enable you to connect to our Website via social networks such as Facebook, Google and other third-party sites.

HOW TO ACCEPT OR REFUSE COOKIES ?

The storage of cookies on your terminal depends on your choice, except in the case of operating and security cookies which are necessary for the proper functioning of our Website. Cookies are stored for a period of 13 months.
You can deactivate cookies on your own by adjusting your browser settings, but please note that if you deactivate cookies, you may not be able to use all the functions of the Website. Here is some information on how to disable cookies for certain web browsers :

Firefox: https://support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox

Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

Safari: https://support.apple.com/en-gb/guide/safari/ibrw850f6c51/mac

12. How long will your personal data be kept ?

For the processing of personal data relating to the management of e-commerce customers, shop customers and prospective customers, including in particular the management of customer relations, the management of marketing campaigns, the monitoring of e-bookings in shops, the management of defective products and the monitoring of parcels, we will apply the following retention periods :

• Personal Data relating to customers: duration of the contractual relationship plus the statutory limitation periods, i.e. 5 years ;
• Data relating to non-customer prospects: 3 years from the last active contact with our brand ;
• Purchase and browsing history cookies : 13 months ;
• Bank card number and validity date : 13 months, following the debit date or 15 months in the case of deferred debit payment cards ;
• The bank card’s visual cryptogram : for the duration of the transaction ;

The deletion of your personal data from our active database will be followed by a period of intermediate archiving of certain personal data in order to meet our legal, accounting and tax obligations, and also to be able to manage your complaints and any requests for guarantees, within the limits of the applicable limitation periods.

If your personal data is subsequently archived, it will be automatically and irreversibly anonymised.

13. Miscellaneous

LINKS TO OTHER WEBSITES

We may provide links from our Website to other websites. However, we will not be responsible for the content or information collection policies of such websites. If you visit third-party websites, we recommend that you check their privacy policies before providing them with your personal data. We cannot be held responsible in this respect.

HOW TO CONTACT US

• via the following email address : contact@vauche.fr
• by post, accompanied by a copy of an identity document, for the attention of the Legal Department, at the following address : Vauché, 17 Boulevard Gambetta, 08200 SEDAN, France – Ardennes